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Creating a Safe Space for Customers and Employees: Conflict De-escalation Amid COVID-19 Restrictions

June 30, 2020
12:00 PM - 1:00 PM
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Creating a Safe Space for Customers and Employees: Conflict De-escalation Amid COVID-19 Restrictions

As businesses and organizations reopen across North America, social distancing and COVID-19 related restrictions are creating new workplace challenges. Your staff and customers may have differing views on the importance of personal space and safety -- and that can lead to an increased risk of confrontation. Add to that the heightened level of personal stress that many people are experiencing, and you need to be prepared to prevent and de-escalate conflicts before it turns to violence. Join HUB International for a 1-hour webinar in which we’ll discuss the strategies, tools, and resources organizations can use to create a safe space for employees and customers amid ever changing COVID-19 related restrictions and societal stressors. This webinar will be especially useful for any business or organization with open-to-the-public facilities.
What we’ll cover:
- Strategic management of space & customer experience to prevent conflict
- Equipping staff to prevent & de-escalate conflict
- Panel discussion with Q&A
Webinar Speakers:
Mark Lee, Risk Services Lead – Hospitality Practice, HUB International Isaac Monson, Senior Risk Consultant, HUB International All registrants will receive a shareable on-demand recording of the webinar.

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